Refund policy

Returns & Exchanges

Because fragrances are personal-care products, we can only accept returns or exchanges of items that are unopened, unused and in their original sealed packaging, within 7 days of delivery. Opened, tested or used products, and items bought on sale, cannot be returned for hygiene reasons.

Damaged or incorrect items

If your order arrives damaged, leaking or is not what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will replace the item or issue a full refund at no extra cost to you.

How to return an item

WhatsApp or call +974 5523 2752 or email alfazalqatar@gmail.com with your order number and the item you would like to return. You can bring the item to any of our boutiques (J Mall, Souq Waqif or Umm Slal Muhammed), or we can arrange a pickup within Qatar.

Refunds

Once we have received and inspected the returned item, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method within 7–14 working days. Orders paid by cash on delivery are refunded by bank transfer or as store credit.

Delivery charges are non-refundable, unless the return is due to our error (a damaged, faulty or incorrect item).

Questions

For any questions about returns or refunds, WhatsApp or call +974 5523 2752 or email alfazalqatar@gmail.com.